Refund policy

At Culinvaro, we want you to feel confident about every purchase. If something isn’t quite right, we’ve made the return process simple, clear, and easy to follow.

Our return window is based on your country and begins on the day your order is delivered.

Returns at a Glance

🇺🇸 United States: 120-day return window
🇨🇦 Canada: 90-day return window
🇬🇧 United Kingdom: 90-day return window
Other destinations: Return eligibility varies by country

Free Returns: Available in most regions, where eligible
Return Start: Contact our support team with your order number
Return Authorization: Provided after your request is reviewed
Return Instructions: Sent with your authorization and label, where eligible

View Shipping Information →

Your Return Window

Return windows are counted from the day your order is delivered.

🇺🇸 United States

120 days

U.S. customers have up to 120 days from delivery to start a return on eligible items.

🇨🇦 Canada

90 days

Canadian customers have up to 90 days from delivery to start a return on eligible items.

🇬🇧 United Kingdom

90 days

U.K. customers have up to 90 days from delivery to start a return on eligible items.

Other Destinations

Return terms can vary by destination. If your country is not listed above, please contact our support team and we’ll confirm the applicable return window for you.

How to Start a Return

Starting a return is straightforward.

Step 1. Contact Us

Send our support team your order number and the reason for your return.

This helps us review your request and get you the correct instructions.

Step 2. Receive Your Return Authorization

Once your request has been reviewed, we’ll send your return authorization and, where eligible, a prepaid return label.

Please wait for these instructions before sending your item back.

Step 3. Repack & Send

Pack your item securely in the original box, using enough cushioning to help protect it during transit.

Attach the return label provided to you, then drop off the package or arrange a pickup according to the instructions provided.

Return Shipping

In most regions, returns may qualify for free return shipping.

However, depending on the reason for your return and the destination, you may be responsible for return shipping costs.

We’ll always let you know about any applicable return-shipping responsibility before you send the item back.

Packaging Your Return

Please use the original product packaging whenever possible.

To help protect your return during transit:

• Use the original box when available.
• Add enough protective cushioning.
• Make sure the item is securely packed.
• Attach the return label clearly to the outside of the package.

Proper packaging helps reduce the risk of damage while the return is in transit.

Return Label

Lost your return label?

If your return has already been processed, labels can be retrieved within 7 days of the return being processed.

Please contact our support team if you need help retrieving your label.

Contact Support →

Exchanges

Exchange availability can depend on the product and the circumstances of your order.

If you would like to request an exchange, please contact our support team with your order number and let us know which item you would like to exchange.

Our team will review your request and let you know what options are available.

Gifts

Purchased the item yourself or received it as a gift?

Please let our support team know when starting your return so we can provide the appropriate instructions.

Start a Return →

Before Sending Your Return

Before shipping your return, please make sure:

✓ Your return request has been reviewed
✓ You have received the appropriate return authorization
✓ Your item is securely packed
✓ The correct return label is attached, where applicable
✓ You have followed the instructions provided by our support team

Need Help?

We’re here to make the process as easy as possible.

For return or exchange questions, please have your order number ready when contacting us.

Email: support@culinvaro.com
Phone: +1 (814) 300-8054
Hours: Mon–Sat, 9:00 AM–7:00 PM EST

Contact Culinvaro Support →

A Little Note From Culinvaro

We understand that sometimes a purchase simply isn’t the right fit. Our goal is to make returns straightforward, transparent, and as stress-free as possible.

Thank you for shopping with Culinvaro.